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I mean that the bar has been raised so high and we've gotten so spoiled and our assumptions so suddenly and deeply that for anything to operate less fast or intuitively or efficiently than Amazon, Google, Uber, Facebook, Netflix, Airbnb, it's a death knell for companies, and they can't escape it. And government just can't be immune to this massive change. Customer service in a time when so much attention falls on technology, innovation, and quick gratification, and what it means for local government. That and more on the next Municipal Equation, a podcast from the North Carolina League of Municipalities at nclm.0rg. Follow on Twitter at muni equation. That's at m u n I equation. And get all of our past episodes at soundcloud.com/municipalequation. This is Ben Brown. 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